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Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Tuesday, December 8, 2009

License Running Out Message

Well, it is almost that time of year again.  The weather turns cold, and the holidays are near.  That also means that most of your license codes are expiring.  Our techincal support department usually hears from a lot of you about now.  If you see this message box, and you do not have your codes for next year yet, please make sure you are pressing "CONTINUE" and not "Install New Code". 



If you do accidentally hit the "Install New Code" button, and do not have the new codes, you can still type in your current license codes that will be expiring soon. 

If you need to check on the process of your codes, you can email accounting@projectmatrix.com

Monday, September 28, 2009

TeamDesign and ProjectSpec

TeamDesign sent out the following e-broadcast on September 25th:

Notice to All current TeamDesign and ProjectMatrix Dealers,

It has come to our attention that the latest version, 4.1, of the ProjectSpec SIF specification program is incompatible with all current versions of TeamDesign. ProjectMatrix has been informed and is aware of the situation and is working closely with us to resolve any issues.

Users that have not yet updated their ProjectSpec software to version 4.1 are advised to wait while we work on a resolution.

Sincerely,
TeamDesign Technical Support

After doing some testing on the ProjectMatrix side, we have determined the issue was from users who had remnants of old TeamDesign files residing in the C:Dragon or C:Dragon11 folder.  The issue has been resolved for the several customers reporting an error message.  If you are having an issue, please contact ProjectMatrix at support@projectmatrix.com or 513-554-1665.  ProjectSpec 4.4.1. is working fine and has no compatibility issues at this point.

NOTE:
 
Anyone that is updating to ProjectSpec 4.4.1. and needing to use the TeamDesign ALT-S should also download the TM-Import from our downloads page, or CLICK HERE.

Tuesday, September 22, 2009

Important Steelcase update

Important notice for those users who installed the September update from our DVD



Please note that the Steelcase Nurture catalog (SCN) is missing a large number of 2d graphics. When placing them into CET you will see only the style number in 2d (the 3d is okay). We have reprocessed the data and have posted a new download on our download site.

CLICK HERE FOR DOWNLOAD

If you have any questions, please feel free to contact us at 513-554-1665.
We apologize for any inconvenience.